You might modify the CES concern in different a means to incorporate brand new questionnaire so you’re able to connections beyond customer care. Check out advice:
- Having feedback with the a support pass: “[Services agent] managed to make it easy for me to manage my personal situation.”
- To have viewpoints on easier an in-store otherwise website feel: “It was simple for us to find everything i was searching to own.”
- To possess feedback towards the simple the internet buy process: “It had been possible for me to make an exchange.”
- Getting views towards a home-service ability: “[Tutorial/article] caused it to be possible for us to look after my thing.”
CES surveys is put myself after a buyers otherwise client correspondence to help you gount regarding efforts it grabbed when deciding to take an action.
As previously mentioned earlier, the brand new baseline NPS questionnaire are a romance survey that asks their people to rates your predicated on the full experience with your own brand.
not, it is possible to customize the NPS survey question making it specific in order to an assistance, tool, or communication. A good transactional NPS (tNPS) questionnaire concern might possibly be phrased: “Based on your newest [experience/unit buy], just how almost certainly could you be so you can strongly recommend [company]?”
繼續閱讀 What is actually a great Transactional NPS vs Relationships NPS questionnaire?